Refund Policy

Marketly is a trading name of Roly Limited, registered in New Zealand.

This Refund Policy applies to purchases of subscriptions and credits on Marketly ("Marketly", "we", "us").

1. 30-day money-back guarantee

We offer a 30-day money-back guarantee on your first purchase of a Marketly subscription. If you are not satisfied, you may request a full refund within 30 days of the order date.

2. How payments are processed

Payments are securely processed by Stripe, our payment provider. Stripe handles card processing, tax calculation, and secure storage of payment credentials on our behalf. We never see or store your full card details.

3. How to request a refund

Email us at support@trymarketly.com from the address you used at checkout and we will process your refund. Refunds are issued back to the original payment method and typically appear within 5–10 business days.

4. Subscription renewals

Subscriptions renew automatically. You can cancel at any time from your account billing page to prevent future renewals. If you are charged for a renewal you did not intend, contact us within 14 days of the renewal date and we will review the request in good faith.

5. Credits and one-time purchases

Credit packs and other one-time purchases are refundable within 30 days of purchase provided the credits have not been substantially used. Partially consumed credit packs may be refunded on a pro-rata basis at our discretion.

6. Statutory rights

Nothing in this policy limits any refund rights you have under applicable consumer protection laws.

7. Contact

Marketly · support@trymarketly.com